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Schedule your appointments in advance to ensure your preferred treatment or therapist is available. Bookings made on the day of service and walk-in appointments are always welcome, based upon availability. All reservations must be secured with a major credit card and telephone number.
24-hours notice is required for changes or cancellations. Arriving late for a service may require us to shorten the length of your treatment, with full charges applied.
Give yourself plenty of time to enjoy the steam, sauna or Jacuzzi prior to your services. This will relax and warm the muscles, which will aid in the therapeutic benefits of all your treatments and services. We suggest arriving 30 to 60 minutes prior to your first service. Respect yourself and others by turning off communication devices prior to entering the spa, locker rooms, fitness or treatment areas.
A quick shower just before your massage or treatment is relaxing and washes off any salts, minerals or chemicals that could clog pores when mixed with oils or other treatment products. Your therapist will collect you from the relaxation area.
It is generally customary to wear just your robe to your service. You will be given the opportunity to disrobe and cover yourself in privacy. Throughout your services, your body will be draped with linens. At no time during your treatment will you be fully exposed.
Prior to the start of your service, tell your therapist the areas you would like to focus on, and any areas to be avoided. During your service, let the therapist know if you feel any discomfort. Communication is the key to getting full benefit from your Heavenly experience.
Gratuities should reflect your level of satisfaction with our services and your personal providers; therefore all gratuities are left solely to your discretion. A 15% gratuity is typical and our staff can assist you with guidelines.
Give the gift of priceless serenity and stress relief to someone you care about. A delightful way to introduce someone to the benefits of spa services, Heavenly Spa by Westin gift certificates are perfect for any occasion and are available for individual treatments, spa packages, or predetermined denominations.
Heavenly Spa by Westin Accessories:
A tempting array of personal and distinctive gift accessories await you when you take a captivating stroll through the spa. Take your spa experience home with a selection of distinctive items such as body products and unique gifts.
Guests of Heavenly Spa by Westin must be at least 16 years of age for use of the locker rooms, fitness facilities and spa treatments. Valuables must be stored in your room or the locker provided for you at the time of your service. The Westin hotel and Heavenly Spa by Westin are not responsible for lost, stolen or misplaced items. All spa treatments and fitness facility prices are subject to change without notification. Our spa receptionists will assist you with any pricing inquiries you may have at the time of your reservation.
Heat experiences in each changing room include steam, sauna, and Jacuzzi. Specialist treatments rooms are available for the couples services.
Daily 8:00 AM - 10:00 PM; Treatments: Daily 8:00 AM - 10:00 PM. Our fitness facility is open to hotel guests only, 24 hours a day.
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